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A corporate portal is a unique environment that enables internal or external users to access to global and personalized content, services and tools that aims to help them in their daily activities and is the main link of multidirectional communication .
The corporate portal will have three main areas of action:
- Multidirectional communication
- Vertical: the internal portal makes easier the transmission of corporate culture, policies and procedures, and news about the organization. Also bottom-up communication can be a useful flow of information, while the free opinion is respected.
- Cross level: It is important, though often neglected; for interdepartmental communication to find a space in the environment providing useful content whose maintenance responsibility is distributed.
- Work process optimization
The integration of existing systems and the ones that can be installed in the future within the framework makes a flexible operation, easy maintenance, improves interoperability and increases productivity. Not only internal users are involved in this, but also suppliers, major customers, employees, partners providing logistical tasks, monitoring, processing, settlement among others.
- Via of collaboration and knowledge management
Access to information regardless of its format and location is just one facet of the mission of an internal portal. However, it is much more valuable when used to stimulate the exchange of information, experience, references or impressions. Such an environment of continuous learning increases naturally the training of the organization members.
The applications that can be integrated into the corporate portal can be listed as follows
- CRM (Customer Relationship Management)
- ERP (Enterprise Resource Planning)
- HRM (Human Resource Management)
- SCM (Supply Chain Management)
- E-Learning
- Knowldedge Database
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