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Following our training program, last November we attended the course “Software Requirements, Concepts and Practices for Agile Teams” delivered by Mr. Luiz Parzianello and organized by the Foundation for the development of new technologies.

Its objective was to develop basic skills necessary to capture, analyze, specify and validate a Product Backlog (requirements) effective preserving agile principles and practices. These where the main topics:

• Present the risks of decision-making process of the human mind and its influence on software requirements.
• Submit an effective way of identifying the scope of software project based on business analysis and project.
• Present models and effective practices for working with requirements in agile methodologies with techniques for estimating the size of the problem.
• Develop an awareness of Planning and Production Control (PCP) for the management of requirements based on concepts and practices of inventory control.

Of course that also took the opportunity to take a walk in the hills of Cordoba.

Do you have a business plan?

CRM is a tool for the management of customer relationships. It is very useful in any business, from manufacturing goods to those that provide services as it allows to plan a business strategy based on clients. This tools become essential in global markets like IT services where retain a customer is more important than winning new ones.

This tool is an open system data (front office) that gives us the opportunity to exchange information with customers. To create records which allow us to see the concept of value that the customer has with the product, to focus on the real needs processes that give rise to the application and delete processes that result in an increase in the price of the product without increasing its value. We can also anticipate new requirements and provide better after-sales services.

The use of a CRM system often fails or doesn’t give the desired results because its implementation is only limited to software installation without studying the context of the company, nor provide the necessary knowledge to its employees. A CRM system should be implemented only after studying the current relationship with customers and defining the new one that the company  wants to reach. Once we know that we will have a clearer picture of which systems we will need, which procedures will need to be standardized and on which topics will be needed to train the staff of the organization.

The CRM software was initially developed by payment and large companies. Recently, however, began to emerge such as “open source”, ie free and open source. This brings with it the following advantages: low cost and the possibility of changing them to the needs of each company.

The last October 12th was our anniversary that`s why the last Friday we prepare an Asado to celebrate our first 6 years of our company. Years of a lot of work and effort, new challenges and projects, of new opportunities, but also of strengthening, achievement and consolidations.

Thanks to everyone that trust us and make this possible.  It would be no fun without you.

Work team - October 2009

Asado in celebration of 6 years of Serfe.com

Kinds Regards

Serfe.com team

On this occasion we received a visit from two of our European customers, Wouter and Frank from Amsterdam. As usual, we started working on the requirements of the new project and then we gave way to some leisure time and enjoyed a traditional Argentinian barbecue.